Returns & Refund Policy

Returns

As a general norm for food products, they are non-returnable once delivered and accepted. Hence, if there is an issue with your order, or if the package is damaged, please do not accept the shipment and contact us to process refund. Please note that once the shipment is accepted, we cannot accept returns

Refunds

Every refund request received, once validated, and approved, will be processed and refunded in 7-14 working days to your original mode of payment. In case you do not receive a confirmation email within in 24 hours with the refund reference, please contact us at info@essentialspices.in for an update

Note:

Items purchased on ‘Sale’ are not eligible for refunds
Shipping charges will not be included in the refund amount and will be deducted from customer

Exchanges

If you receive your order damaged or opened, please do not accept the shipment and inform us via email to info@essentialspices.in or WhatsApp to 7561087178. We will assist you with exchange of the same or different item or a refund as per your discretion.

Our Company ESSENTIAL SPICES, referred to as “us”, “we”, or “our”, operates https://www.essentialspices.in, hereinafter referred to as “the site”. This page informs you of our policies regarding the collection, use, and disclosure of personal Information we receive from users of the site. We use your Personal Information only for providing and improving your shopping experience at our site and also shipping your purchased items to you. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name, address, telephone number and email address hereinafter referred to as “Personal Information”.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site for optimized your shopping experience. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, and analyze this data for better insights.

Communications

We may use your Personal Information to contact you with opted newsletters, marketing or promotional materials and other information that could be beneficial for you should you know about them at the right time.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we may use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site and also may not have the best browsing experience.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 01/10/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any substantial material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@essentialspices.in

Welcome to essentialspices.in

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

The term ‘Essential Spices’, ‘essentialspices.in, ‘us’ or ‘we’ refers to the owner of the website whose registered office is at ‘Store No-920, Erattayar PO, 685514, Kattappana, Idukki, Kerala, India. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without prior written consent from us.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.